Frequently Asked Questions
HOW ARE YOU MAKING THE RIDES COVID-SAFE?
The perfect question deserves a perfect answer. Please view our COVID-SAFE Rides
HOW DO YOU CHOOSE YOUR DRIVERS?
Choosing safe, reliable and trustworthy drivers for your precious cargo is what we spend most of our time doing. Our drive team consist of top notch professional drivers, teachers, nanny, baby sitters, daycare owners and parents just like you! Drive team members will provide the proper child safety and special care that every child or senior needs. All of our Drive Team Members must meet the following criteria:
- 25+ years of age
- 2+ experience years working with minors
- Have a valid Taxi & Limousine Commissions registration for their service area
- Undergo an initial and recurring background screening
CAN I MEET MY DRIVER B4 THE RIDE?
This question is very popular for a very good reason! YES! Once your ride request is booked contact your driver through your app and make arrangements. Please be mindful this is not a requirement for the driver, therefore we strongly suggest video call meet & greets.
WHAT IF MY CHILD NEEDS A SAFETY SEAT?
You have 2 choices:
Driver provided seat: when you request your ride, specify in the notes that you would like the driver to provide a safety seat (convertible front or rear facing, booster) and your child’s age. You can provide your own child safety seat at the pickup location. However please be advised of the following: the driver will drop off your child safety seat at your child’s drop off location and you may incur wait time charges for the driver to install and uninstall your safety seat
CAN I SEND SOMEONE TO RIDE WITH MY CHILD?
ABSOLUTELY! So long as you meet the max amount of riders per vehicle.
WILL THE DRIVER WALK INTO THE FACILITY TO PICK UP MY CHILD?
Certainly! Please be advised of the following:
- You must detail all pickup/drop off instructions when requesting the ride
- You may incur wait time charges as outlined in our Fare Schedule
- To avoid wait time charges we recommend arranging for your child to meet the driver at one of the facility entrances
WHAT IF I HAVE A NEWBORN?
JumpRydz drivers do not handle newborns, an adult attendant is required on a newborn ride.
USING THE APP
HOW DOES IT WORK?
Great question! We've got a great answer! Our "How To" process can be found HERE
CAN I PRE-SCHEDULE MY CHILDS RIDES?
JumpRydz offers parents the SET-AND-GO experience, where you can pre-schedule up to 10 rides in advance
WHAT IF I NEED A MULTI-STOP PICKUP?
JumpRydz has you covered! Families with multiple kids at multiple locations can definitely be accommodated. However, please be mindful of the max amount of passengers per vehicle.
IF I’M RUNNING LATE CAN I SCHEDULE AN ON-DEMAND RIDE?
YEP! Just keep in mind rides are not considered “booked” until an available driver confirms your ride request
WHAT IF I NEED TO CANCEL
You can cancel your ride, however you may incur a cancellation fee according to our Fare Schedule
WHAT IF I HAVE TO CHANGE THE DETAILS OF MY RIDE?
If your ride is pre-scheduled, cancel it and request a new ride accordingly. If your ride is active, contact the driver in app.
CAN I REQUEST A CERTAIN DRIVER?
This process happens automatically. Any driver you give a 5 Star rating to is automatically added to your “Favorite Drivers” in your app. Once you request a ride, it is sent out to your Favorite Drivers 1st. If they are not available the request will be dispatched to other available drivers.
CAN I TIP THE DRIVER?
You certainly can right in the app
DO YOU OFFER DISCOUNTS?
Promos are automatically added to the app. So long as your ride meets the parameters it will be applied. Special Coupons will be announced in our email blast. Be In The Know.
HOW MUCH IS IT?
The best way to get an estimate is to download our app. You can also view our Fare Schedule.
SERVICE ADD ON'S
CAN I BRING A WHEELCHAIR OR WALKER?
Absolutely! However wheelchairs and walkers must be portable, collapsible and no more than 40lbs as the driver will fit this in the trunk of their vehicle. Be advised there is an additional charge for this.
CAN THE DRIVER ASSIST MY GRANDMOTHER WITH HER ERRANDS?
ASSISTANCE IS HERE! Drivers can wait at doctors appointments, help with groceries etc. Waiting fares will apply.