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How Does A Pre-Scheduled Ride Work?
- Pre-schedule a ride as instructed in the video below
- You can find your ride on the menu under "Scheduled Rides"
- 30 mins prior to your scheduled pickup time, the system will start searching for an available driver
- Once a driver accepts your ride, you will receive their details and you can then contact the driver directly
- IF YOU NEED A CONFIRMED DRIVER EARLIER THAN 30 MINS PRIOR: You must contact a support rep in the chat, and request a manual dispatch. Give the driver the date and time of your prescheduled ride.
- Be advised, all rides are based on driver availability. We urge all drivers to be on time, however circumstances beyond their control may alter the pickup time.