Love Everyone Policy

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Love Everyone Policy

Last updated:7/27/21

JumpRydz Love Everyone Policy

Discrimination against users, customer care reps dispatchers and all representatives of JumpRydz are grounds for immediate deactivation from the platform. You may also be subject to prosecution. By using the platform you agree to abide by this policy.

JumpRydz believes it is important to respect and be kind to all persons regardless of:

race, color, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation.

To report an act of discrimination contact customer care via your app.

Wheelchair Ride Policy

Riders with wheelchairs and walkers are welcome and should be:

Foldable

40lbs or less

Special Needs Riders

Riders of all need types are welcome to the platform. Users as customers should do the following:

Specify in notes if the rider[s] will be special needs and need additional care.

If possible, send an adult rider to assist the special needs rider[s].

Service Animal Policy

Did You Know [DYK]

DYK: The Americans with Disabilities Act prohibits JumpRydz Drive Team Members [DTM(s)] from denying a ride to a person with disabilities and accompanied by a service animal? It is federal and state law that all drivers allow service animals in the vehicle, denying or refusing to provide service due to this counts as discrimination and therefore puts you in breach of your Terms of Use with JumpRydz.

DYK: Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability.

DYK: In situations where it is not obvious that the dog is a service animal, DTMs may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? DTMs are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability.

DYK: Even if you are allergic, afraid of or don’t like dogs, you still have a legal obligation to provide service to persons with service animals.

This information was provided by the U.S. Department of Justice and the Americans with Disabilities Act. For more information please visit Frequently Asked Questions about Service Animals and the ADA

Your Legal Obligation as a DTM

Following the Ride Policy [hyperlink Ride Policy], be kind and accommodating to service animals, they are considered a rider in this case.

Keep in mind, if you refuse a service animal you are breaking the law and in breach of your agreement with JumpRydz.

If the service animal leaves hair, dander or bodily fluids, it is your obligation to clean or have it cleaned.

If a DTM refuses a ride

If a rider complains about a DTM refusing a ride to their service animal, JumpRyz will do a full investigation. If that DTM is found guilty in refusing the ride, their access to the JumpRydz platform will be terminated.

A rider may lawfully press charges of discrimination against a DTM for refusing a ride.

Rider Obligations

If possible, when requesting your ride, mention in your notes a service animal will be present.

Be sure to supervise your service animal while on an active ride.

Rights of Riders with Service Animals

If you have any complaints about a DTM refusing your animal a ride, please contact customer care through your app to submit a complaint.

You will be refunded any trip cancellation or other charges produced because a DTM refused your ride.

If in the event a DTM is found guilty of refusing a ride to your service animal, you will be notified of the action JumpRydz takes.