Ride Policy

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Last updated 3/20/22

All Drivers Are NYC TLC Licensed and Screened for your child's safety

Follow the JumpRydz Safe, Affordable & Reliable method for the best ride experience.

SAFE

Riders - follow these steps for your safety

  • Lookout for the JumpRydz logo on the front windshield and driver wearing the Drive Team id
  • Be respectful to the driver and other riders at all times
  • Keep your hands to yourself, use your “inside voice” and do not distract the driver
  • Keep your seatbelt on and remain in your seat
  • Keep your personal belongings in your area at all times [ie. bookbags on your lap, next to you or on the floor in front of you]
  • Sit in the backseat if under the age of 13.
  • No eating or drinking in the vehicle
  • When you arrive at your destination, go directly to where you’re supposed to be.
  • Everyone must adhere to our S.A.M.P.P

Drivers - follow these steps to keep riders safe

  • Using your JumpRydz decal in your front windshield and Drive Team Id on your person helps for easier identification
  • Drive carefully and mindfully
  • Obey all traffic laws.
  • Always keep your eyes on the road.
  • Do not talk or text on your phone during an active ride
  • Be sure your child safety locks are on during a child ride
  • Keep your vehicle neat and clear of any objects in the passenger area
  • Do not leave a rider at the drop-off location until you know they are safely inside or wave to the receiving party if available
  • Keep all riders under the age of 13 in the back seat
  • Music should be kid friendly and at a low volume
  • Everyone must adhere to our S.A.M.P.P

AFFORDABLE

Riders - follow these steps to stay in or around your budget

  • Before requesting an on-demand ride, make sure your rider is ready to go
  • To avoid wait time charges, arrange for younger rider[s] to meet the driver at a pickup location with an authorized adult; and make sure the contact at the destination is ready to receive the rider[s]
  • You can save additional wait time charges by requesting a child safety seat instead of providing your own.

Drivers - follow these steps to keep rides affordable for riders

  • Follow the navigation route directed in your JumpRydz app; avoid alternate routes when possible
  • For any pre-scheduled rides you have, prepare yourself 1 hour prior
  • Try to arrive to your pickup locations 2-3 minutes early
  • REMEMBER! Executing rides swiftly and efficiently increases your ride capacity

RELIABLE

Riders - follow these steps for an efficient and streamlined ride experience

  • Be sure you or the rider[s] are at the designated pickup location and not elsewhere
  • Be sure to communicate any changes to your driver in a timely manner
  • Show kindness to your driver
  • Be sure to mention any Service Animals that will be in attendance on a ride when requesting your ride

Drivers - follow these steps to become a favorite driver

  • Before accepting a ride request, make sure you can meet all demands of the ride
  • If you are running late to your pickup, contact the customer first through your JumpRydz app, if you are unable to reach them, contact your dispatcher immediately
  • Be kind and friendly to your riders; become a favorite!
  • Educate yourself on new child safety tips and information
  • Be gentle to those needing extra assistance
  • Respect and be mindful of providing rides to persons with Service Animals

Chartered Rides

Chartered Rides include recurring rides [ie. Monday - Friday], custom calendar rides [ie. January 1, 4, 5, 7th, etc.], and hourly rides [etc. book 1 SUV for 4 hours].

All terms and policies on our platform apply to these rides including the following:

  1. If you cancel a ride less than 3 hours before the pickup time, you will not receive ride credit. If canceled 3 hours or more before the pickup time, you will receive ride credit minus a $10 cancellation fee.
  2. Service fees are non-refundable.

  3. The following fees will be automatically charged to the client's credit card on file if any of the following are added to your ride[s].

Additional Fees

  • Stop Fee [$10] Per stop If requesting an additional stop during the ride.

  • Tolls - pricing may vary

  • Car Seat [$5] choice of booster or convertible child safety seat.

  • Wait Time [$1] Per minute, after 2 mins.

  • Cancellation Fee [$10] If less than 5 hours from pickup time.

  • Refund Fee [4% of total charge] If you prefer a refund to your card instead of ride credit.

  • Vehicle upgrade [$10] SUV or Minivan up to 6 passengers

  • No Show Fee [$75] If the driver waits 60+ minutes. No more than 65 minutes.

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